I have been completely ignored
We have been paying homecare for my elderly mother in law but British gas don’t want to know at all.
I have repeatedly hassled them on the only channel available – Twitter, but to no avail.
They keep hanging up on us and seem to have cut off all contact numbers during this cold spell. I shall be reporting the to the ombudsman.
****Update – I have had a reply and all i got was a list of troubleshooting steps. She has a burst pipe!!!!!!!!
Furious.